Refund policy

Refunds and exchanges 

As each piece is handmade and unique, I'm unable to accept returns unless the item arrives damaged. 

Please contact me within 48 hours of delivery with a photo of the damage and the packaging. I will do my best to resolve the situation as quickly as possible, whether that's a replacement or a refund.

Please contact me at hello@hopemosaics.com 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, in its original packaging. You’ll also need the receipt or proof of purchase.